FAQ / 10 ANSWERS
The questions that come
before you press play.
From choosing a series to checkout, shipping, card or PayPal payment and returns, these answers explain how a graybord order is organised.
01 What exactly is a graybord TV box?+
It is a television set-top box sold with a 12-month subscription term included in the one-time product price shown for the selected series. The box is intended for a home television setup and the included subscription term supports the entertainment access described by the product category.
02 How do I choose between the six series?+
Start with the viewing context described on each product card. Each series has its own one-time price and positioning, while every option includes the TV box and a 12-month subscription term. You can add one or more series to the cart and compare the total before checkout.
03 Is the displayed price the amount for the product?+
Yes. The product card shows the one-time price for the selected TV box and its included 12-month subscription term. Standard shipping is $12.40 per order, and applicable taxes are calculated from the delivery details at checkout before payment.
04 How does the cart work?+
Select “Add to cart” on any product. The cart keeps the selected series, unit price and quantity together, lets you increase, reduce or remove items, and calculates the merchandise subtotal plus standard shipping before you continue to checkout.
05 Which payment methods are shown at checkout?+
Checkout presents card entry and PayPal as payment choices. The payment section is separated from the cart so you can review products, shipping and the order total before selecting how to pay.
06 Where do you deliver?+
The storefront is presented for orders delivered in Canada. Delivery details are entered at checkout. Standard shipping is shown as $12.40 per order; any applicable taxes depend on the delivery details and are presented before the order is placed.
07 What is included with the subscription?+
Each listed product includes a 12-month subscription term as part of the displayed one-time price. The site does not present an automatic recurring charge as part of that initial order. Any later renewal would require a separate customer decision and authorization.
08 Can I return a product?+
The Refunds & Returns page explains the merchant return process, including the 30-day return window for eligible physical products, return condition expectations, defective or incorrect items, and how approved refunds are issued to the original payment method.
09 Who operates graybord?+
graybord is presented by Graybord Ltd. The supplied business address is 200 Wellington Street West, Suite 400, Toronto, On Ca M5V 3C7, and the Business Number (BN) is CA 836930503. Full company information remains available on the Legal notice page.
10 How can I contact Graybord Ltd.?+
The email provided for Graybord Ltd. is [email protected]. The Legal notice page also contains the supplied registration date, director and registering-authority details.