Privacy Policy

1. Scope and controller information

This Privacy Policy describes how personal information may be handled when you use this website, submit a product order, or contact the business in relation to TV boxes with subscription. The company identified for this website is Graybord Ltd., located at 200 Wellington Street West, Suite 400, Toronto, On Ca M5V 3C7. The contact email supplied for the company is [email protected].

This policy is written for a Canadian website operated from Québec and is intended to explain privacy practices in clear language. Applicable privacy obligations may include Québec private-sector privacy requirements and, where applicable, federal Canadian privacy requirements.

2. Information collected

When you submit a checkout, the information entered into that form may include your name, email address, selected product interest and any message you choose to provide. The website may also process basic technical information necessary to operate, protect and deliver the website, such as browser, device and order information generated when pages are accessed.

Information collected through the product-checkout is limited to the fields shown on the page. The form asks for a name, email address, selected product interest and an optional message, and it does not require a phone number.

3. Purposes of use

Information submitted through the site may be used to receive and respond to product enquiries, identify the TV-box series referenced by the visitor, maintain the integrity and security of the website, administer privacy choices and comply with applicable legal obligations. Information should not be used for a materially different purpose without an appropriate basis or consent where consent is required.

4. Consent and choices

Where consent is required, the order for consent should be understandable and connected to specific purposes. A visitor may choose whether to provide optional information in a message field. Cookie choices are presented separately through the cookie notice, with access to more detail in the Cookie Policy.

Consent may be withdrawn where the law and the nature of the processing permit withdrawal. Withdrawal does not necessarily affect processing that was lawful before the withdrawal or information that must be retained for a lawful reason.

5. Limiting use, disclosure and retention

Personal information should be used and disclosed only for identified purposes or as otherwise permitted or required by applicable law. It should be retained only for as long as reasonably necessary for those purposes, after which it should be securely deleted or otherwise handled in accordance with applicable retention and destruction obligations.

6. Safeguards

Reasonable administrative, technical and organizational safeguards should be used in a manner proportionate to the sensitivity and context of the personal information. No method of electronic transmission or storage is risk-free, so safeguards are intended to reduce risk rather than create an absolute guarantee.

7. Access and correction

Depending on applicable law, individuals may have rights to order access to personal information held about them and to order correction of inaccurate or incomplete information. Requests can be directed to the company email: [email protected].

8. Cookies and similar technologies

The website uses a cookie-choice interface and may use strictly necessary, analytics or marketing-related technologies depending on the visitor's choice and the technologies active on the website. More information about categories, purposes, duration and consent controls appears in the Cookie Policy.

9. Service providers and transfers

Website operations may involve service providers that process information for functions such as hosting, security, communications or analytics. Where personal information is communicated outside Québec, organizations subject to Québec privacy law may have additional assessment and contractual obligations before that communication occurs.

10. Complaints and questions

Privacy questions, access orders, correction orders or complaints can be sent to [email protected]. The Legal notice published on this website identifies Graybord Ltd. at 200 Wellington Street West, Suite 400, Toronto, On Ca M5V 3C7.

11. Changes to this policy

This policy may be updated to reflect changes in the website, privacy practices or applicable legal requirements. A revised version should be made available through this page with an updated date so visitors can review the current wording.

Order and payment information

When a customer purchases a product, order processing may involve the customer’s name, email address, delivery address, selected products, quantities, order value, payment method, transaction reference and payment status. Full card numbers and card security codes should be processed by the selected payment service and are not required for ordinary order support or marketing communications.

Order information may be used to process and fulfil the purchase, provide transaction records, prevent fraud, respond to support or return requests, comply with accounting and legal obligations, and protect the security of the website and customers. Payment service providers may process payment information under their own privacy and security responsibilities.